At Floor Luxe Laminates, customer satisfaction is our top priority. We strive to ensure that our products meet the highest standards of quality and performance. However, if for any reason you are not fully satisfied with your purchase, we offer a clear and transparent refund and return policy.
Eligibility for Returns:
- Time Frame: Items must be returned within 14 days from the date of purchase.
- Condition: The product must be unused, undamaged, and in its original packaging with all accompanying accessories.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Customized or special-order items.
- Items that have been installed, altered, or damaged by the customer.
- Clearance or final sale items.
How to Initiate a Return:
- Contact Us: To initiate a return, please contact our customer service team at info@floorluxelaminates.com or call us within the return window.
- Return Authorization: Once your request is approved, we will issue you a return authorization and provide instructions on how to return the item.
- Return Shipping: The customer is responsible for covering the return shipping costs unless the product is defective or damaged upon receipt.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days via the original method of payment.
- Shipping charges are non-refundable unless the product is defective or damaged upon delivery.
Exchanges:
- If you received a defective or damaged product, we will gladly replace it. Please contact us within 7 days of receiving the item to arrange an exchange.
Damaged or Defective Items:
- If your product is damaged or defective upon delivery, please notify us immediately with photos or documentation of the issue. We will arrange for a replacement or full refund at no extra cost to you.
Cancellation Policy:
- Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted, especially if the item has already been shipped.
If you have any questions or need assistance with your return, please don’t hesitate to contact us. We’re here to help!
Contact Us:
Email: info@floorluxelaminates.com
