At Floor Luxe Laminates, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We collect various types of personal information to provide and improve our services, including:
- Personal Details: Your name, email address, phone number, and address.
- Transaction Information: Payment information, product preferences, and order history.
- Communications: Any emails, phone calls, or messages exchanged with our customer service team.
2. How We Use Your Information
The personal information we collect is used to:
- Process your orders and deliver products or services.
- Provide customer support and respond to your inquiries.
- Improve our website, products, and services.
- Send you promotional materials, updates, or offers (if you have consented).
- Comply with legal obligations or enforce our policies.
3. Sharing of Information
We respect your privacy and will not sell, share, or rent your personal information to third parties, except under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (e.g., delivery partners) to help us fulfill your order.
- Legal Requirements: We may disclose your personal information if required to do so by law, or in response to legal requests.
4. Data Security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.
5. Cookies and Tracking
Our website uses cookies to improve user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience on our website.
6. Your Rights
You have the right to:
- Access and review your personal information.
- Request the correction or deletion of your personal data.
- Opt-out of receiving marketing communications by unsubscribing or contacting us directly.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review the policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
- Email: info@floorluxelaminates.com
- Phone: +254 707 689 266 or +254 769 928 876
- Location: Eastern ByPass at Northlands Shell Petrol Station, Nairobi, Kenya.
We are committed to safeguarding your privacy and ensuring that your personal information is handled with care and respect.
